I have personally been living off my words for 4 years now. And let me tell you, I run into the most interesting customers from all walks of life. I feel like as a sister, I would be doing you a great disservice by not informing you of the flip side after you attract that customer you wanted. I want to give you the complete picture.
I know you are elated with your conversion, but you must know how to identify and take proactive measures with your customers. So here are 5 you may encounter and how to deal with them.
Not Sure What I Want. They change the direction up constantly. In their meeting, they want one thing, but you receive a follow-up email that states differently.
- Put everything in writing and have both parties sign for it. Make sure to include an excessive change fee in your contract. Any major changes are to be rejected. If they have to constantly pay for redirection, they will typically try to be more definitive with their direction to avoid charges.
Oh, There's No Deadline, Except It's Due Tomorrow. They never give you deadlines upfront, but when you do talk to them, it's due tomorrow.
- Immediately create a timeline and have them commit to it. Any request that doesn't align with the listed deadlines is to be rejected. Inform them it risks not only prolonging their project but interfering with your other clients.
' I will have it to you Monday. Right now I am currently spending Christmas with my family. Hope you are having a Happy Holiday!'